My cap doesn’t seem to be working. Is there someone I can call for help?

The Capillus team is here to support you. You have several options to find the answers you want.

You can call Capillus Customer Service at 1 (786) 888-6249. 

You may reach out via online LIVE CHAT from 8:30 am to 7:00 pm Pacific, Monday - Friday.
For the CHAT option, at any page of simply click on the question mark in the upper right corner:


Then click on the Contact Support button below the red box:


You'll then see the Contact Us page with 3 options, where you can select chat. 

  • Call Us Today
  • Chat
  • Submit a Request



(If all 3 options do not display on your browser, you may need to scroll up to see chat.) 

Or, if you prefer, you can open a support ticket with the Submit a Request option from the same page, which allows you to upload images to explain your issue. 

You may also want to search through the FAQs (frequently asked questions) and answers here.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request



Please sign in to leave a comment.