Satisfaction Guarantee

Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on have a Satisfaction Guarantee (click here for details).

Please note that only purchases of new laser caps made directly from are eligible for our Satisfaction Guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy. Please note that satisfaction guarantee is only applicable to purchases of new Capillus devices and is not applicable to upgrades or financial relief programs.

Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return as described in our Satisfaction Guarantee. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and a 25% service fee will be deducted from the purchase price. Policy updated on October 15, 2020. For purchases prior to October 15 2020, please refer to your purchase documentation.

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  • Just my two cents-- my satisfaction would not have been guaranteed if I'd had to pay for return shipping and a 25% service fee.

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  • They do not believe in 100% satisfaction guaranteed. I was told I had to use the product for one full year. Now that I have and trying to initiate a return, they tell me my year was up based on my purchase date. How can I use a product for one full year if it wasn't shipped to me the same day? I do not recommend this product to anyone. Their product does not work and they are misleading when it comes to their return policy.

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