My cap won’t turn on at all. What are some of the reasons?

Below are some quick troubleshooting tips, if your device is not turning on:

  • Safety Sensor: There is a sensor in the cap that only allows light to be emitted when the cap is on your head.
  • Secure Connection: Check connection between cap and battery pack.
  • Battery Level: Check your battery charge level or charge battery.

If your battery pack is not turning on, review the following:

  • Ensure that you are not holding the “on” button down too long. Just a TAP on the button for on and a longer hold for off.
  • Make sure your battery is charged.

Please refer to page 6 and page 8 of your manual for further information.

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  • I need pictures of the element used to start the Capillus. Thank you.

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